Field Hockey Canada believes that everyone in the sport has the right to enjoy the sport at whatever level they participate.
Conflict is inevitable and occurs naturally when people interact. Conflict can be positive. When two people disagree, it means they care enough to take a stand. Individuals and teams need conflict to grow and to generate new ideas. Conflict can be productive or non-productive, depending on how the issues are handled. Resolving a conflict at an early stage may prevent a situation from getting worse and may reduce the risk of it turning into a formal complaint.
Tips For Solving Conflict
Here are a few tips on how to resolve conflict situations. For more specialized information, check out the Helpful Links.
Coaches Canada – 5 Approaches to Conflict Management
Field Hockey Canada obtains insurance that protects FHC for its activities and events, directors’ liability, employment practices, commercial general liability, and accidental death and dismemberment. In addition, Field Hockey Canada obtains extended health, liability and personal injury coverage for members of its national teams; during training and competitive activities.
Field Hockey Canada requires all provincial sections, as a minimum, to provide their registered athletes, staff and volunteers with insurance coverage for liability and personal injury, prior to participation in any activities of the sport.
Field Hockey Canada believes that everyone in the sport has the right to participate fully and to enjoy safe environment that is free of abuse, harassment or discrimination.
Sometimes an organization becomes aware of potential situations of unacceptable conduct. It is not practical to outline all possible scenarios, but complaints can range from minor disrespectful communication up to illegal acts, such as discrimination or sexual assault. For simplicity, “the complainant” is the person who makes the complaint an the “the respondent” is the person or organization against whom the complaint is made.
An investigation is a neutral fact-finding to determine whether the unacceptable conduct actually occurred. This document provides some guiding principles on what to do if you are faced with a complaint. Investigations that are not properly conducted create risk for you organization, so you are strongly encouraged to consult with others with more knowledge and experience. Depending on the nature of the complaint, you may wish to consult with:
Field Hockey Canada has an independent Safe Sport Officer. You can contact them at firstname.lastname@example.org.
Take action if there is an allegation of unacceptable conduct as soon as you become aware of it, even if you did not personally observe it and/or nobody has made an official complaint.
If you think a law may have been broken or you are not sure, notify the police.
Don’t pre-judge or assume the respondent has committed the act, but take immediate steps to stop further contact between the complainant and respondent while you review the situation.
Let the complainant and the respondent know that you have received the complaint and that you are looking into it. Ask them to keep the situation confidential.
Speak to the complainant and learn more details. Take notes. Learn if there are witnesses or other evidence.
Review your organizations’ Complaints, Dispute Resolution or Harassment Policies or your Club Manual if you have these.
Consult with others to decide whether you will be proceeding with an investigation, with informal conflict resolution or some other option.
If an investigation is needed, appoint an unbiased, qualified investigator, ideally one who understands the sports environment.
Field Hockey Canada has complied the following resources available to all Canadians in need of support.
Kids Help Phone – 1-800-688-6868
A bilingual and anonymous phone counselling, web counselling and referral service for children and youth. Kids Help Phone provides counselling and support all issues and topics, including emotional well-being, body issues and questions, bullying and abuse, identity, sex and relationships, school and work, and family and friends. Visit Resources Around Me to learn more about the services available in your area.
Red Cross is helping build safe communities throughout Canada. They provide a number of services in communities including health services, water safety, first aid education, and prevention of violence, bullying and abuse. You can find what is available in your community here.
The Canadian government provides a number of services to victims of crime, including emotional support, counselling, advocacy and safety planning. To find a service near you visit their directory.
CASP’s goal is to reduce the suicide rate in Canada and to minimize the consequences of suicidal behaviour. Need Help? Find your local Crisis Centre.
First Nations & Inuit Hope for Wellness – 1-855-242-3310
A helpline dedicated to supporting First Nations and Inuit Peoples. Service is available in Cree, Ojibway, Inuktitut, English and French. To reach the helpline call 1-855-242-3310.
Trans Lifeline – 1-877-330-6336
A helpline dedicated to the well-being of transgender people. The phone line is staffed by transgender people for transgender people. Call 1-877-330-6366.
The Centre was created by the Canadian Government to address and provide leadership on substance use in Canada. To find a treatment centre near you click here.